SHIPPING POLICY
FREE SHIPPING (within Australia only) on orders over $100AUD
Australia - Spend over $100 and you'll get free shipping within Australia
All orders are shipped with Australia Post
AUSTRALIAN DELIVERIES
Standard Post 2-5 Business days
$9.99 AUD Flat Rate per order
Deliveries outside of metropolitan areas may take longer.
If you are not available at time of delivery or the courier is unable to gain access to your property, a card may be left for you to collect your parcel from the nearest Post Office. The parcel may be left securely in your letter box or at your door step if (ATL) "authority to leave" is authorised by the receiver.
(Don't worry all items are packaged discreetly with no identifying markings)
*Tracking number provided
*Signature
Express Post 1-3 Business days
$13.99 AUD Flat Rate per order
Deliveries outside of metropolitan areas may take longer.
If you are not available at time of delivery or the courier is unable to gain access to your property, a card may be left for you to collect your parcel from the nearest Post Office. The parcel may be left securely in your letter box or at your door step if (ATL) "authority to leave" is authorised by the receiver.
(Don't worry all items are packaged discreetly with no identifying markings)
*Tracking number provided
*Signature
Registered Post 2-4 Business days
$13.99 AUD Flat Rate per order
Registered Post gives you an added level of security.
This service will require your signature when the parcel is delivered.
If you are not available at time of delivery, a card will be left for you to collect your parcel from the nearest Post Office.
(Don't worry all items are packaged discreetly with no identifying markings)
*Tracking number provided
*Signature
*Insurance
*Please note, all transit times displayed are estimates only and are provided by the transport company.
NEW ZEALAND DELIVERIES
Standard Shipping 2-10 Business days - $14.99 AUD per order
Deliveries outside of metropolitan areas may take longer. This service may require your signature when the parcel is delivered.
If you are not available at time of delivery, a card will be left for you to collect your parcel from the nearest Post Office. Please note: Your parcel will only be trackable once your order arrives in New Zealand
(Don't worry all items are packaged discreetly with no identifying markings)
INTERNATIONAL DELIVERIES
7-14 business days - Asia / Asia-Pacific
$29.99 AUD Flat Rate per order
ONLY PAYPAL WILL BE ACCEPTED FOR INTERNATIONAL ORDERS
-Credit card payment will be refunded immediately
Rest of the world
Please place your order and in the Note section enter required shipping method. we may contact you regarding any additional shipping fees that may apply.
Sea Mail (Transit time may vary according to location)
$29.99 AUD Flat Rate per order
Air Mail - may attract higher fees & available on request
*signature on delivery
Registered Post International - may attract higher fees & available on request
*Proof of posting and signature on delivery
Deliveries outside of metropolitan areas may take longer.
This service will require your signature when the parcel is delivered.
If you are not available at time of delivery, a card will be left for you to collect your parcel from the nearest Post Office.
(Don't worry all items are packaged discreetly with no identifying markings)
International customers please note: International customers visiting this site warrant, understand and agree to the following:
- Customers will be liable for any customs charges, duties, or tariffs for their destination country
- Customers understand that if customs impounds the goods sent from us, charges &/or cost of goods will not be refunded.
- Customers understand that if the goods are returned to us, the customer will be charged additional delivery fees to resend the parcel.
For any further information or questions, please feel free to contact us at:
Email: support@joujou.com.au
Ph: 1300 135 955